Shipping policy
VillaDrip · Legal
Shipping & Returns
Everything you need to know about how we get your order to you — and what happens if something isn’t right.
01 — Shipping
How We Get It To You
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Delivery Time
Most US orders arrive within 3–7 business days depending on your location. Exact delivery times are shown at checkout.
Order Tracking
You’ll receive a shipping confirmation email with your tracking number once dispatched. Allow 24–48 hours for tracking to activate.
Free Shipping
Free shipping on all orders $75 and over. Shipping costs for orders under $75 are calculated at checkout based on your location.
Large Item Delivery
For larger items such as the VillaDrip Smart Sink System, delivery may be arranged via curbside or freight service. We’ll reach out by email to coordinate your delivery window before it arrives.
02 — Returns
15-Day Return Policy
We accept returns within 15 days of the delivery date, provided the item is unused, uninstalled, and in its original packaging with all accessories included.
Eligible for Return
Item is unused and uninstalled · In original condition · In original packaging with all accessories and documentation.
Not Eligible for Return
Items that have been used, installed, or damaged after delivery cannot be returned. Items without original packaging are not accepted.
Return Shipping Cost
Return shipping is the customer’s responsibility unless the item arrived damaged or defective — in which case we cover it fully.
03 — Process
How To Start A Return
01 Contact Us
Email office@villadrip.com with your order number and reason for return.
02 Get Approved
We’ll respond within 1–2 business days with return instructions and a return authorization number.
03 Ship It Back
Pack securely in original packaging and ship to the address we provide. Keep your tracking number.
04 Receive Your Refund
Once received and inspected, approved refunds are processed within 5–10 business days to your original payment method.
04 — Damaged & Defective
Arrived Damaged? We’ve Got You.
If your item arrived damaged or defective, contact us within 48 hours of delivery with photos. We’ll arrange a free replacement or full refund at no cost to you.
What To Send
Photos of the damaged item, the outer packaging, and your order number. The more detail, the faster we resolve it.
Resolution Time
Damage claims are prioritized. We aim to resolve all cases within 2–3 business days of receiving your report.
Questions? We’re here.
Contact VillaDrip Support